Department of Tourism and Hospitality

Turiba University
Faculty of International Tourism
Practice report
Department of Tourism and Hospitality
Riga, 2020
CONTENTS
INTRODUCTION 3
1. RESTAURANT “BIBLIOTEKA NR. 1” DESCRIPTION 4
1.1. Commercial activities, effectiveness and performance of the restaurant "Biblioteka Nr. 1" 4
1.2. Analysis of organisation level and quality of services provided in the restaurant "Biblioteka Nr. 1" 5
1.3. Evaluation and analysis of process of personnel management in the restaurant "Biblioteka Nr. 1» 10
3. ANALYSIS OF MARKETING OF SERVICES IN THE RESTAURANT "BIBLIOTEKA NR. 1" 13
4. EVALUATION OF OPPORTUNITIES FOR DEVELOPMENT OF THE RESTAURANT "BIBLIOTEKA NR. 1" AND ITS STRATEGY 26
CONCLUSIONS AND RECOMMENDATIONS 29
BACHELOR’S WORK DESCRIPTION 30
INTRODUCTION
The internship was performed in the fine dining restaurant “Biblioteka Nr. 1” as the hostess. The internship was completed in twelve weeks. In these twelve weeks, the Author of the practice report has strengthened knowledge about the marketing ...