Operational management is an important discipline, mandatory for managers of all levels and divisions. However, it is necessary to recognize that its most obvious and developed application can still be found in the sphere of production.
Traditionally, it is considered to be operational management as something related mainly to production activities or physical changes in the state of products. Therefore, operational management is often defined as all types of activity related to the deliberate transformation (transformation) of materials, information or customers.
Operational management is the effective and efficient management of any operations. The degree of participation in them of physical goods, by and large, is not important. The theory is equally applicable to a hospital ward or insurance office, as well as to a factory workshop or factory. Below are a number of examples illustrating the central type of activity (operations) of various organizations.