Please answer THREE questions only. All questions carry equal marks.
Discuss and critically appraise the role of Operations Management as a function, and the role of the Operations Manager/Manageress in the modern dynamic business environment. Use examples from both service and product industrial settings to further illustrate your understanding. How Operations relate to Marketing and Sales, and Research and Development functions of the organisation?
Evaluate and critically discuss the five Operational Performance Objectives of Flexibility, Dependability, Speed, Quality, and Cost. In doing so please describe one method of measuring Dependability or Quality.
In your own words describe and critically evaluate the five main types of a process design: Project, Jobbing, Batch, Line/Mass and Continuous. Please provide at least one example per process type. Why in your opinion Batch production/service provision is considered as the most difficult to manage?
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