TEST
TOPIC 3
Task 1
Here are some things you might hear on the phone. Write one word in each gap to complete the messages and conversations.
A ‘Call me at the office tomorrow. My (1) direct line is 01202 818335. If I’m not there, leave a message on my (2) answering machine and I’ll call you (3) back when I get in.’
B ‘All international lines are (1) busy. Please (2) hang up and try again later.’
C ‘Can I speak to Anita Singh, please?’
‘Oh, I’m sorry. She’s not on this (1) line; she’s on 227. I’ll put you through to the main (2) desk. Just ask the (3) receptionist to transfer you to the Sales Department.’
D ‘Good morning. You are (1) talking to the King’s Theatre ticket hotline. How can I help you?’
‘Oh, I think I’ve got the (2) wrong number. I wanted 470401.’
‘Ah, yes. This is 470410’
E ‘Hello, operator. Can you check a number for me? It’s 077 23 23 23. I was talking to someone there but I got (1) cut off. Now when I call, I just get the (2) long tone.
F ‘Hello, Reception? Can you te...